Why your phone is not charging (and how to fix it)

A phone that will not charge is usually a simple fault. Work through this list from the easiest check to the hardest.

1. Check the power

Try a different socket or extension board. Load shedding or a loose plug can look like a phone fault.

2. Swap the cable

Cables wear out first, especially near the ends. Try a different cable that you know works.

3. Swap the adapter

Try another adapter, or a computer USB port. If it charges from the computer but not the wall adapter, the adapter is the problem.

4. Clean the port

Lint in the port can block the plug. See how to clean your phone’s charging port.

5. Restart the phone

A frozen charging service can stop charging. Hold the power button, choose Restart, and try again. If the phone is completely dead, charge it for 15 to 30 minutes first, because a deeply drained battery may need time before the screen responds.

6. Look for a message

A “liquid detected” or “moisture” warning means the port is wet. Unplug, let it dry in a cool, airy place for several hours and do not use rice or a hairdryer.

7. Update the software

Install any pending system update, then try again.

8. Check the battery

An old battery may charge slowly or drop suddenly. See how to check your phone’s battery health.

Use the right charger

A charger that does not match your phone can charge slowly. See how long a phone takes to charge.

When to go to a service centre

If nothing works, the port or battery may need replacing. Check your warranty first: see official warranty vs shop warranty. Stop using a charger or phone that gets very hot, smells burnt or has a swollen back.